MP Shah Hospital has issued a response following the suspension of services by the SHA, committing to investigate the billing issues that led to the suspension. The hospital also promised to assist patients with safe transfers and stated that it will cooperate fully with the relevant authorities during the investigation.

The SHA has suspended MP Shah Hospital amid ongoing investigations, but clarified that patients already admitted will continue to receive treatment until their discharge. This decision reflects the authority's commitment to addressing the issues under investigation while ensuring patient care is not disrupted.

M.P. Shah Hospital has initiated an internal review to determine if patients were improperly charged for services that should have been covered under the State Health Insurance Fund (SHIF). The hospital stated it will cooperate with the relevant authorities in the billing investigation.

The Social Health Authority (SHA) has suspended MP Shah Hospital from the government's health insurance scheme for 90 days following numerous complaints from patients who reported being charged for services that should be fully covered by the health insurance fund. In a letter dated June 23, 2026, SHA's CEO Dr. Mercy Mwangangi noted the authority received many complaints regarding the quality of healthcare services provided at the hospital.

The National Assembly Health Committee has highlighted issues within the Social Health Authority (SHA), noting that while 30 million Kenyans are registered, only 4 to 5 million have paid the necessary premiums to qualify for inpatient hospital services. This concern was raised during a recent meeting, indicating significant gaps in healthcare access related to the SHA.

M.P. Shah Hospital has opened the Hub Medical Centre at The Hub Karen, expanding its network of healthcare facilities beyond its main Parklands campus. The new centre will provide a variety of services including family medicine, specialist consultations, diagnostics, pharmacy services, and preventive care, aimed at making healthcare more accessible to local residents.