
Kenya's insurance industry is grappling with price undercutting even as companies face pressure to deliver faster claims, better service and stronger customer trust. Old Mutual Holdings CEO Arthur Oginga argues that lower prices are not inherently harmful if they result from genuine efficiency, but warns that unsustainable pricing driven by competition poses problems. According to TechTrends KE, the debate highlights the difficult economics behind Kenya's insurance market and the tension between affordability and long-term sector stability.
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