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The Citizen Business·September 4, 2026 at 12:49 PM

A survey reported by The Citizen Business found that 96% of e-hailing users feel safer when in-app safety tools are available, though the SOS feature lags behind other options. The report frames emergency tools as designed for rare, high-pressure situations, suggesting awareness and usability may affect adoption. The findings indicate broad confidence in digital safety features while highlighting a gap around emergency escalation.

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e-hailingapp safetySOS featureconsumer surveyride-hailing

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