Pick n Pay has introduced Penny, an AI shopping assistant powered by Gemini, to its asap! app. Penny interacts with users through conversation to help build their shopping baskets.

Pick n Pay has launched an AI assistant as part of its strategy to reclaim market share from the Checkers Sixty60 app. Meanwhile, Woolworths is expanding its operations with the addition of another 'dark store'.

Enrico Ferigolli discusses Penny, an AI shopping assistant developed by Pick n Pay, highlighting its capabilities in conversation and replenishment. He also touches on the competition with Sixty60 and mentions Gemini in the context of their strategies.

Woolworths is set to implement changes to its rewards programme, prompting questions about whether customer loyalty is genuinely being rewarded or manipulated. The specifics of the changes have not been detailed, but they aim to enhance the customer experience and engagement with the brand.

Woolworths has launched a new fulfilment centre, referred to as a 'dark store', to enhance its Woolies Dash online delivery service. This expansion is part of the company's strategy to grow its fast-developing online delivery network.

Visa, along with First National Bank (FNB) and Rand Merchant Bank (RMB), is focusing on the corporate cash market, following the trend of South Africans adopting digital payment methods at retail locations. The companies believe that businesses will increasingly move towards digital transactions, similar to consumer behavior.