Woolworths Holdings has revealed a major restructuring of its leadership and operating model, as announced by the new CEO. Details regarding the specific changes and their implications have not been disclosed.

Woolworths has launched a new fulfilment centre, referred to as a 'dark store', to enhance its Woolies Dash online delivery service. This expansion is part of the company's strategy to grow its fast-developing online delivery network.

Pick n Pay has launched an AI assistant as part of its strategy to reclaim market share from the Checkers Sixty60 app. Meanwhile, Woolworths is expanding its operations with the addition of another 'dark store'.

Pick n Pay shoppers will experience significant changes this week as the asap! delivery app introduces a new feature allowing users to purchase groceries via voice or text through Penny, eliminating the need for manual searching.

Ngumeni began his role as group CEO of Woolworths on June 1, 2026, following the retirement of Roy Bagattini, who led the company for six years. Since taking over, Ngumeni has initiated changes in the leadership structure.

Rival retailers are leveraging Takealot's technology, which has resulted in significant business growth. According to The Citizen Business, revenue from 'fulfilment services' has nearly doubled within a year, indicating a highly profitable trend in the sector.