#public services

Rwanda's digital government platform is transforming how citizens access public services, but its effectiveness depends on enhancing citizens' digital skills and improving bureaucratic processes, according to The Chanzo.

Uganda has introduced UG Gov Agent, an AI-powered platform aimed at improving the interaction between citizens and government services. Developed by Afrosoft IT Solutions, this system serves as a unified digital gateway, consolidating access to various public institutions. The initiative is expected to transform how Ugandans engage with their government.