#public services

In Makindye Ssabagabo Municipality, Uganda, local leaders recently participated in an induction workshop focused on leveraging decentralisation to enhance public service delivery amid urban expansion. The workshop emphasized the importance of effective governance in achieving quality services, reflecting a commitment from newly elected political and technical leaders to strengthen local administration.

Rwanda's digital government platform is transforming how citizens access public services, but its effectiveness depends on enhancing citizens' digital skills and improving bureaucratic processes, according to The Chanzo.

Uganda has introduced UG Gov Agent, an AI-powered platform aimed at improving the interaction between citizens and government services. Developed by Afrosoft IT Solutions, this system serves as a unified digital gateway, consolidating access to various public institutions. The initiative is expected to transform how Ugandans engage with their government.